NB: Since the opening of the showroom, we no longer make deliveries to Tahiti. For more information, go to @retrait in store.
We ship to Europe and internationally.
Our small team does the maximum, but these deadlines can be extended during periods of high commercial activity (Christmas, Mother's Day, promotional operation, etc.).
As soon as your order is shipped you will receive an email with the tracking number and link. Be sure to check your spam, our emails can get lost!
Since July 1, 2021, shipments from overseas to mainland France are now subject to VAT and customs duties. The amount of these rights varies according to the value of the package.
Customs formalities apply as for a shipment from a country that is not a member of the European Union.
These charges are payable on arrival by the customer and are not included in the original purchase price or shipping charges.
In order to speed up the customs clearance process, upon receipt of your tracking number, we advise you to go to the online form to settle customs formalities. With online payment, customs clearance costs are reduced. In case of payment on delivery (to the postman or post office) the full rate will apply.
To track your order, simply enter the tracking number received by email on the La Poste website. For shipments from Tahiti to France, the site to consult is as follows: https://www.farerata.pf/fr
Our small team does the maximum, but these deadlines can be extended during periods of high commercial activity (Christmas, Mother's Day, promotional operation, etc.).
We do not deliver to Tahiti. Orders made on the site for Tahiti are to be picked up at the showroom, during our opening hours. Please bring the invoice for your order.
It is possible that the delivery of your order could not be honored for the following reasons: absence from home, incorrect address, delivery error. If necessary, the package will be returned to us in Tahiti or France, depending on the outgoing stock.
We only issue refunds for purchases made on our site.
If your jewelery does not suit you, you have one month to return it by post.
Please note that the jewelry must not have been worn and must be returned in its original packaging.
If these conditions are not respected, reimbursement will not be possible.
We only make exchanges or credit notes that can be used in the store (no refunds).
If your jewelery does not suit you, you have one month to return or exchange it directly in store.
They must not have been worn and must be returned in their original packaging.
Attention, the presentation of the proof of purchase is obligatory.
Maison Valencourt jewelery is guaranteed for 6 months. The warranty does not cover normal wear, oxidation, jewelry that has suffered damage due to handling error, abnormal use or intentional modifications.
If you are located in Tahiti, you can go to the showroom and we will take your jewelry for repair. We strive to process your repair within two weeks of receiving it. If your jewel is no longer under warranty, repair costs are to be expected.
If you are located in France:
If your order is a gift and you want to add a handwritten note to it, just specify the word content in the order note.
If you wish to lengthen or shorten your necklace, please specify the total length desired in the order note.
Maison Valencourt jewelry is meticulously handmade and in small quantities on the island of Tahiti
© MAISONVALENCOURT
