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Returns

FOR CUSTOMERS IN METROPOLIS:

  • We do not make exchanges, only refunds
  • You have 15 days to return your jewel to us (unworn and in its original packaging).
  • Please return your jewelry with a tracking number to: 

Maison Valencourt BP 21373 Papeete, Tahiti 98713, French Polynesia*

SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER 
  • We do not make exchanges, only refunds

Once your jewel has been sent, please send us the tracking number by email to the address contact@maisonvalencourt.com. From that moment, we will refund your order. 

FOR CUSTOMERS IN POLYNESIA:

  • We only do exchanges, no refunds.

  • You have 15 days to return your jewel to us (unworn and in its original packaging).

  • Please contact us by email at: contact@maisonvalencourt.com or call us at 87 74 25 29.
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